Legal

Privacy Policy

Last Updated: June 21, 2026

Welcome to Handy10 ("we," "our," or "us"). We operate the Handy10 mobile application (the "App") and our website at handy10.io (the "Site"), collectively the "Platform."

This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using the Platform, you agree to this policy.

1. Information We Collect

A. Information You Provide Directly

  • Account Information: Name, email address, phone number, password, and profile picture.
  • Profile Type: Whether you are a User (client) or a Professional (Pro).
  • Service Details: Text descriptions of jobs, photos, addresses, and scheduled times.
  • Communication Data: Messages and files exchanged through our in-app chat.
  • Verification Data (Pros only): Government-issued ID, business licenses, or background check information you voluntarily submit to us.
  • Waitlist Data: If you joined our early-access waitlist, we collected your name, phone, and email via our website form.

B. Information Collected Automatically

  • Location Data: With your explicit permission, we collect precise geolocation from your mobile device to match you with nearby Pros.
  • Device & Usage Data: IP address, device type, OS version, and usage patterns.
  • Crash & Performance Data: Anonymized crash reports and performance logs to help us improve the App.

2. Where Your Data is Stored

  • Waitlist signups are stored in Airtable, hosted on servers in the United States.
  • App user data (accounts, jobs, messages, photos) will be stored in Supabase — a PostgreSQL-based cloud database with encryption at rest.
  • Uploaded photos will be stored in cloud object storage (Supabase Storage or AWS S3).

3. How We Use Your Information

  • To operate the marketplace: Matching Users with nearby Pros, managing bookings, and updating job statuses.
  • To enable communication: In-app chat, calls, and navigation between Users and Pros.
  • To build trust: Displaying verification information Pros have voluntarily submitted. Note: Handy10 does not independently certify Pro credentials unless explicitly stated otherwise on a profile.
  • To improve the Platform: Analytics, crash reporting, and user feedback.
  • To send notifications: Service updates, booking confirmations, and launch announcements.

4. How Your Information is Shared

  • Between Users and Pros: When a job is booked, we share the User's name, job address, and phone with the assigned Pro, and vice versa.
  • Third-Party Providers: We share data with the following service providers, each subject to a data processing agreement:
    • Supabase — database, authentication, and file storage.
    • Resend — transactional and notification email delivery.
    • Sentry — error monitoring and crash reporting.
    • Anthropic — AI-powered features (e.g. assistance and content processing). Data sent to Anthropic is not used to train their models.
    • Google Maps — maps, geolocation, and address lookup.
    • Airtable — waitlist signups.
    • PostHog & Google Analytics — website analytics only (used on our website, not in the App).
  • Legal Requirements: We may disclose data if required by law, court order, or to protect user safety.
We never sell, rent, or trade your personal data to advertisers or third-party marketers.

5. User-Uploaded Content

Photos and text you upload to job requests or your professional profile may be visible to other users of the Platform. Do not upload content containing personal information you do not wish to share, or content that infringes on third-party rights. We reserve the right to remove any content that violates our Terms of Service, at our sole discretion.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Account Deletion

You have the right to access, correct, or delete your personal data at any time. In strict compliance with App Store guidelines, you can delete your account and all associated data:

1Open the Handy10 App.
2Go to Settings → Account → Delete Account.
3Confirm deletion — your data is immediately and permanently removed.

If you cannot access the App, email us at sveta@handy10.io with subject "Delete my account." We will process your request within 7 business days. See our full Account Deletion page.

Note: Anonymized records may persist in encrypted backups for up to 30 days per our retention policy. Legally mandated records are retained for the minimum period required by law.

8. GDPR & International Data Rights

If you are located in the EU, EEA, or UK, you have the following rights under the GDPR:

  • Right of access — request a copy of your personal data.
  • Right to rectification — correct inaccurate data.
  • Right to erasure ("right to be forgotten") — request deletion.
  • Right to restriction of processing — limit how we use your data.
  • Right to data portability — receive your data in a structured, machine-readable format.
  • Right to object — object to processing for direct marketing or legitimate interests.

To exercise any of these rights, contact sveta@handy10.io. We will respond within 30 days.

9. Children's Privacy

The Platform is strictly for users aged 18 or older. We do not knowingly collect data from children under 13. If we discover a child has provided us with data, we will delete it immediately.

10. Cookies

Our website uses cookies for analytics (PostHog, Google Analytics) and session management. By continuing to use the Site, you consent to our use of cookies. You can control cookies through your browser settings at any time.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, via in-app notification or email.

12. Contact

Questions or requests regarding this Privacy Policy:

Privacy & Data

sveta@handy10.io